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Computer repair questions
Ardashir Eyecon
eric_hinkle
Not for me, but for my sister. Every time she turns her machine on she gets the BSOD and nothing else. She's going to be taking it in to Staples after the holidays, and is going to be very officially Not Happy until then.

The thing is, her computer is an Acer purchased at Walmart (where she works) and I've heard they're not the best. Might it be better to advise her to just bite the bullet and get a new computer, period?

And are there any better places than Staples to go for repairs?

Thanks for any help.

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I'm using an Acer at a client site, and it has delivered good value for years.

The screen should be posting some sort of error code, from which you might be able to determine what has gone bad (memory, drive, power, whatever).

===|==============/ Keith DeHavelle

I'll check with her again and see about the error code. Though according to her it starts find and then refuses to bring anything up.

And thanks for the advice.

Well, I got it to Staples as per her request and they said it needs a system restore. And one mistake of mine, it's not an Acer, it's a Gateway.

And we saw NO error message of any sort when it started up. No nothing. Just a blank screen.

Thanks again for the help.

Ah -- this is different. BSOD is usually used to stand for "blue screen of death" which is an actual low-level system error report, containing error codes and a hex dump. Not usually seen immediately on startup, as it's a Windows thing rather than a BIOS message, but it was not clear how far along the boot had proceeded.

No screen image at all is different. There is no way for the repair store to get from this that a "system restore" is needed, so something additional was going on. For example, if the screen began showing the start-up sequence, and then went blank later in the process, that could be informative. But if it was always blank, there's no way to do a system restore; you couldn't see what you were doing.

I hope it all gets back together with minimal grief.

Merry Christmas and happy holidays!

===|==============/ Keith DeHavelle

Well, thanks. Part of the problem is that neither of us know anyone who we could go to even for advice. That and my sister is very impatient, she wants her computer fixed NOW. Hopefully this won't end up costing a fortune.

And a very Merry Christmas to you and your lady as well, sir!

Be careful, a lot of places "Repair" your computer by basically erasing the drive and reinstalling windows, and telling you "All better". Except you're fucked.

Edited at 2013-12-21 08:40 am (UTC)

At the Staples they said it needs a system restore. And this being a Staples, they have a good reputation locally AFAIK. That and they're kinda the only game in town right now.

But I'll tell her to be careful. Thanks for the warning.

Edited at 2013-12-21 04:20 pm (UTC)

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